Our most FAQHow Do I Place An Order?​

You can place your emergency rain ponchos order online or contact us via our online enquiry form or via Phone and we will go through your specific requirements and supply you with the cheapest rain poncho quote in the UK. We don’t add VAT, The prices we quote is the price you pay.

What are your delivery lead times?

Non branded plain emergency rain ponchos are usually dispatched within 2-3 days. if your ponchos are required more urgently we do offer express next day delivery for a small charge at checkout.

Promotional insert card delivery is approximately 7 days depending on the order quantity.

Promotional logo poncho delivery is approximately 5-6 weeks depending on the order quantity. For larger volume orders over 2,000 ponchos, there is a longer lead time of 8-10 weeks.

What are the UK postal charges?

Free UK delivery (Timescale 2-3 days).

Next day delivery is available at checkout (small charge will be added).

We now offer a same day delivery service (conditions apply)

Please contact us for rates outside of the UK.

I only want a few ponchos with my logo?

Due to print set up costs it is not possible to produce small quantities. We have a minimum order quantitiy of 1000 on our branded ponchos.

Can I have a sample?

Yes. Please contact us via our online enquiry form.

Do you use a secure online ordering process?

Yes. Our online transactions are processed via Stripe Or PayPal which are safe and secure payment process services allowing you to pay via credit/debit card or bank account without revealing your card number to us.

What is your returns policy?

If you are unhappy with your purchase, please contact us to arrange a return within 5 days of receipt. Providing the product is unused and in it’s original packaging/condition, on receipt of the item we will issue a refund, this will exclude any postage, packaging that were incurred during the original order. Please note we are unable to accept returns or issue refunds on personalised or promotional ponchos. See our terms & conditions for full details.

The Cost of UK Delivery of Emergency Rain Ponchos

If you order your disposable rain ponchos from us the delivery costs is free, timescale 3-4 days (UK Only). If you require next day delivery the cost is £6.99 choose this option at checkout, (Order must be placed before 12:00pm).

If you are placing a large order with us you order will be delivered by Yodel 24hr express service. Tracking information will be supplied upon request.

European Rain Poncho Orders

If you wish for your order to be delivered to Europe please contact us for a price, timescale for this service is 7-10 days

Returns & Refunds

Returns (if applicable) Our policy lasts 5 working days. If 5 working days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rain-poncho.co.uk
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges/Returns (if applicable)

We only exchange items if they are defective or damaged.  If you need to exchange/return it for the same item please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item



Thank you for shopping with us!